Shipping Policy
Last updated: 20 September 2026
We take great care when preparing and packaging our bonsai trees and other products for delivery.
This policy explains how we dispatch orders, expected delivery times and what happens if there is a problem with delivery.
Where We Deliver
We currently deliver to [Delivery area – for example: England, Wales and Scotland].
Some locations may be subject to additional delivery restrictions or charges. Any applicable delivery charge will be shown before you complete your order.
We do not currently ship outside the United Kingdom.
Delivery Charges
Delivery charges are calculated based on the items in your order and the delivery service required.
The total delivery charge will be shown at checkout before you place your order.
Dispatch Times
We aim to dispatch orders within [Normal dispatch period, e.g. 1–3 working days].
Orders placed at weekends or on public holidays will normally be processed on the next working day.
Once your order has been dispatched, estimated delivery times depend on the delivery service used.
Any delivery dates or times given are estimates unless we have specifically agreed a guaranteed delivery date with you.
Shipping Bonsai Trees
Bonsai trees are living products, so we may occasionally delay dispatch if weather conditions could put the tree at risk during transport.
This may include periods of severe frost, excessive heat or other extreme weather.
Where we delay dispatch for this reason, we will aim to send your tree as soon as conditions are suitable.
If a significant delay is expected, we will contact you.
Packaging
Every bonsai tree is individually prepared and securely packaged to reduce the risk of movement or damage while in transit.
Because each tree is unique, particular care is taken to protect the tree, pot, branches and soil during delivery.
Delivery
Orders will be delivered to the address supplied when you place your order.
Please check your delivery address carefully before completing your purchase.
Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is formed.
Tracking
Where tracking is available for your delivery, tracking information will be provided after your order has been dispatched.
Tracking information may take a short time to become active after the parcel has been collected by the carrier.
If You Are Not Available for Delivery
If nobody is available to receive the delivery, the courier may:
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attempt redelivery;
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leave the parcel in an agreed safe place;
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deliver it to a nominated neighbour or collection point; or
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provide instructions for arranging another delivery.
The options available will depend on the courier and delivery service being used.
Because bonsai trees are living products, we recommend arranging for the parcel to be received as soon as possible after delivery or attempted delivery.
Delivery Problems or Delays
If your order has not arrived within the expected delivery period, please contact us at:
We will investigate the delivery with the courier where necessary.
If a delivery is lost or cannot be completed for reasons outside your control, we will provide an appropriate remedy in accordance with your statutory rights.
Damaged Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If your tree or another item arrives damaged, please contact us as soon as reasonably possible and, where possible, provide photographs of:
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the item;
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the damage; and
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the packaging.
Please see our Refund & Returns Policy for further information about damaged or faulty goods.
Incorrect Delivery Address
You are responsible for providing an accurate and complete delivery address when placing your order.
If you notice an error before your order has been dispatched, please contact us as soon as possible.
If an order has already been dispatched, we may not be able to change the delivery address.
Where a delivery fails because an incorrect or incomplete address was supplied, we may charge reasonable additional costs for redelivery.
Contact Us
If you have any questions about delivery or an existing order, please contact:
Our full contractual delivery terms are set out in our Terms & Conditions.